We are aware of the difficulties facing primary care at this time and how they have hugely impacted our surgery. We have seen unprecedented demand on the phones and this shows no signs of abating.
Therefore we want to be less restrictive with phone times to help you and also to help our Reception team. We hope to spread the calls over the day and not have a purely ‘book in the day’ system.
Please see information below on how to book appointments, and how to book with the appropriate clinician.
How?
eConsult Triage Form SystmConnect Triage Form NHS App SystmOnline Log In Airmid AppIf you require something not appearing available online, then do speak to Reception. There is always the risk of all these appointments going quickly and then having to ring for something a few days later. We need to avoid bottlenecks on the phone lines at 8am and 1:30pm as this just causes increasing wait times which are unacceptable.
How to book a GP appointment
To book a GP appointment please call Reception on 01702 710131 or submit an eConsult or SystmConnect using the above links. Your appointment request will be triaged by our Reception team for either a same day appointment or routine appointment.
EMERGENCY GP APPOINTMENTS
- We will have emergency appointments available and a Duty Doctor always available for any emergencies.
GP TELEPHONE APPOINTMENTS
- Please note you will book into a time slot but will not be called at this exact time. Morning appointments will be called between 8am and 12.30pm and afternoon appointments will be called between 2pm and 6.30pm. You will be called twice and in the event of both being failed encounters you will need to re-book an appointment.
Nurse Appointments / HCA Appointments
Please read before booking an appointment with a nurse. When booking a Nurse or HCA appointment please put a brief reason for your appointment.
If the reason for your appointment is not on the below list then please contact the surgery on 01702 710131.
If there is no reason stated for the appointment or if we feel your appointment has been booked inappropriately, we will send you an SMS to rebook your appointment.
Anything that is not listed below, is required to be booked with a GP.
Please book to see a Practice Nurse for the following ailements:
- Asthma checks (Over 6 yr olds only)
- Cervical screening (smear test)
- COPD (Nurse Hilary only)
- Diabetic check
- Contraception pill check
- Dressings
- Removal of stitches
- Smoking cessations (Nurse Hilary, Nurse Amy, Nurse Angela)
- Baby immunisations (8 weeks, 12 weeks, 16 weeks, 12 months and 3 year old pre-school imms)
- Travel immunisations
Please book to see a HCA for the following ailments:
- B12
- New Patient Checks
- Blood Pressure Checks
- ECG’s
- Height and Weight Checks
- Smoking Cessation
- Diabetic Foot Checks (Jill only)
- Pulse Checks
CANCELLING OR CHANGING APPOINTMENTS
If you need to cancel or change an appointment, you can:
- Call the dedicated appointment line on 01702 710131
- Email [email protected]
- Text CANCEL by responding to your appointment reminder text 24 hrs prior to your appointment